Your September 2026 Council Housing Newsletter

A message from Cllr Chamberlain, Cabinet Member for Housing

“I was delighted to meet many residents whilst I was out and about, with housing officers, at the recent Big Door Knock. Hearing your experiences first-hand and ensuring your views help shape the services we deliver is a key priority. It was an opportunity to double check that our tenant information is up to date including if any special support is needed for any health condition or mobility challenge. You can view more on the Big Door Knock, see the video. We will be out in the community again next year so keep an eye out for details.”

Tenants' Annual Report 2025-26 now published

Our Tenants’ Annual Report for 2025-2026 highlights what we have done in our role as a landlord. The report shows how our Housing Management service is performing. We are committed to providing you with quality housing that meets your needs and ensuring compliance with standards. We will continue to work closely with our tenants and partners to prioritise and improve the services that matter most to you. We value your feedback and look forward to working together. Read our Tenants' Annual Report for 2025-2026. 

Keep communal areas clean and safe

The caretaking service continues to provide estate cleaning to the indoor and outdoor communal areas. It is important that walkways, intake cupboards, stairwells and balconies are kept clear of bulky items to prevent serious risks such as fire, slips and trips to those who live in the block. Also, it’s important to ensure residents can get out quickly and safely if there is a fire or other emergency. The Council is offering a free bulk refuse collection service (for household items only). To view a list of items that are recognised as ‘household bulk’ and to book a free collection, visit our website. 

Get your home winter ready

As the winter months approach, completing some home maintenance checks is a really good idea to help keep you and your home safe. A number of problems can crop up in the winter months from condensation to the heating not working. Remember to make sure your heating and boiler are working properly before it gets really cold. If there’s a problem, please report it. Often damp in your home can be due to condensation. There are some simple steps you can take to ensure condensation doesn't become a problem. If there is a damp and mould issue you should report it. 

Understanding your 2025-26 service charge adjustments 

Leaseholders across Enfield have recently received their Actual Service Charge Adjustment for the 2025-26 financial year. We understand that receiving a service charge adjustment can raise questions, particularly where charges differ from the estimates provided at the beginning of the year. We want to help you understand how these charges are calculated and where you can access support if you need it. If you have questions about your statement, please get in touch with our Income Team. Our team is here to help you understand your charges and identify the most appropriate support available to you.

Improving our neighbourhoods - estate enhancement service

Our estate enhancement service continues to improve the look and condition of our estates. Involvement from residents through feedback on areas for improvement has been essential to making sure that the estate enhancement works have met the community's needs. Some examples of works that have been carried out include creating new bin storage, installing knee high rails or fencing, planting projects, improving shared community gardens and pram shed repairs. If you have an idea on how your estate can benefit from estate enhancement, complete the Estate Enhancement Service Feedback form.  

Anytime, Anywhere. Real Moments. Real Support.

If you live in Enfield, you can access the Smoke Free app completely free of charge. Cravings can happen anywhere, at work, at home, while travelling or during those late-night moments when motivation feels low. That's why the Smoke Free app puts support in your pocket whenever you need it. With personalised advice, daily encouragement, progress tracking and access to stop smoking support products, you'll have help through the moments that matter most. Every smoke-free day is a step towards better health, more money and greater confidence. Find out more at smokefreeapp.com

Help with paying your rent: don't struggle alone

Rising household costs can make it harder to keep up with everyday bills, and we understand that many residents may be feeling financial pressure. If you are worried about paying your rent, the most important thing you can do is contact us as early as possible. Getting in touch before arrears build up gives us the best opportunity to help and support you. Our Income Team works with residents every day to find practical solutions when finances become difficult. If you're experiencing financial hardship, there are a number of schemes and organisations that may be able to help, read more on our website.