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WELCOME TO BRICKS AND MORTAR AUTUMN EDITION NEWSLETTER!
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In this edition, you'll learn how to keep safe over the festive period. How to take care of your wellbeing as we adjust to the darker nights. Know who to contact during an emergency over Christmas and scroll all the way down for a chance to win a £30 voucher! |
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 | MONEY SAVING TIPS Turn down the thermostat According to Uswitch, lowering your thermostat by just 1°C could save you up to £80 per year. You’re unlikely to notice the slight reduction in temperature but could notice a difference in your energy bills. |
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SUPPORTING YOU WITH DAMP AND MOULD |
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As the colder months set in, homes experience damp and mould. Learn about the causes, prevention tips and how to report any issues to ensure our home stays safe and healthy. |
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| With the festive season approaching, we remind residents of potential hazards like additional decorations, heaters and festive lights. To help keep you and your family safe, we have put together a helpful safety tips. |
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If you have lost the Winter Fuel Allowance, more information, including a benefits checker to see if you qualify for Pension Credit and other support that may be available to you. |
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| The energy price cap is the maximum amount energy suppliers can charge you for each unit of energy and standing charge if you're on a standard variable tariff. |
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Looking after your mental health this winter❄️ The winter and festive period can be a time of joy and happiness, but for some people it can be a daunting time full of stress and worries. It can also be a time of loneliness. Here are a few tips on how to take care of yourself and others over the next couple of months. Talking about your feelings to others can make it easier to deal with tough times. It is important to take charge of your mental wellbeing and identify those who you can speak to if you are concerned. If things become too much and you are struggling to cope, ask for help or call the Samaritans 116 123 (Their number does not appear on phone bills). The holiday season can feel non-stop but make sure you take some time out of your day-to-day life to practice mindfulness and relaxation as a great way to unwind. Even 10 minutes is a start! With the cold weather and short days, it can be hard to find the motivation to keep active but research shows that exercise releases endorphins (Happy Hormones!) into the body that can make you feel good. Exercise also can help you sleep better and reduce stress levels as well as keeping your body healthy! |
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WELLBEING AND SAD (seasonal affective disorder) We want you to be comfortable and enjoy your home. Disabilities can impact how you use your home. Find out what help is available. |
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| | MIGRATION TO UNIVERSAL CREDIT |
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Between 11 November and 28 December, a sample of residents will be contacted by Acuity Research & Practice, acting on our behalf to complete our Tenant Satisfaction Survey by phone or email. Share your feedback on our services. |
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| The Resident Voice and Scrutiny Panel (RVSP) met this quarter to review company updates, discuss improvements and address issues like staffing and complaints resolutions. |
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| If you have been migrated from existing benefits to Universal Credit and have questions, helpful advice and guidance on what to do is available to support you through the transition. |
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COMPLAINTS RESOLUTION TEAM A new Complaints Resolution Team has been set up to support all departments with the recording, investigation and responses to complaints and to help identify lessons learnt. Complaints are considered as a positive way to help improve customer satisfaction, being able to address issues, resolve and make improvements to our services. |
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Hightown's repairs team will be closed, as usual, over the weekend and on all bank holidays. For emergencies, please contact the out of hours number on the link below. The out of hours is a make safe service only.
As most manufacturers and wholesalers will be closed over Christmas, if parts are needed, there are likely to be delays. Our contractors will do their best to repair and get your boiler operational during this period. |
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FESTIVITIES AT THE READY!🎉
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It's competition time! To keep in line with the season we want to see your festive celebrations (Halloween, Christmas or any other religious celebration). Whether you decorate, draw, cook or get together with family and friends, we would love to see your festive photos!
Send in your photos here and be in with a chance of winning a £30 voucher of your choice! |
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Copyright © 2022 Hightown, All rights reserved.
You are receiving this email because you live in/own a Hightown property. We have identified a legitimate interest in sending occasional updates to our residents when we have news or events that residents may be interested in. There are more details on this in our Privacy Notice on our website. You can opt-out of receiving these emails at any time by clicking 'unsubscribe'. Please note: even if you unsubscribe to these email newsletters we will still process your personal information as part of delivering our service as your landlord.
Contacts Hightown Housing Association, HP2 4XH, Hemel Hempstead 01442 292300
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