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WELCOME TO BRICKS AND MORTAR SUMMER EDITION NEWSLETTER!
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In this issue, you’ll find practical tips for summer safety, learn what we are doing following the tenant satisfaction survey results, how we're improving resident involvement and lots more. Plus, don’t miss your chance to win a £30 voucher - just scroll to the bottom to enter! |
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 | MONEY SAVING TIPS Save on the electricity! Make the most of the weather in the daytime and evenings by spending time outdoors, on walks, cycling or even at the local library. Avoid turning on the TV and lights save on the electricity in your home. |
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Our 2024/25 Tenant Satisfaction Measures (TSM) results are in, showing an improvement in overall customer satisfaction. Find out how we are performing, what we have done to increase your satisfaction and what we are planning to do in response to your comments. |
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Check out our new video introducing Donna Horwood, Hightown’s ASB Officer. Learn how she supports residents, handles ASB cases, and how you can report concerns. It’s a quick and helpful guide to the support available. |
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With summer in full swing, your safety is our top priority - in both your home and on your balcony. It is essential we carry out vital fire safety checks and maintenance on fire alarms, emergency exits and other safety systems to help protect you and your neighbours. It is also a great time to enjoy your balcony — but safety comes first! Please remember that certain items are not permitted on balconies, including barbecues, flammable materials, and large storage items. Keeping your balcony clear and safe helps protect everyone in the building. |
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Hightown has created a new group, named ‘Thriving Together’, for residents with lived experience of disability to share insights and ensure housing services are accessible, inclusive and responsive to residents’ needs. The group will provide feedback on our resident services, highlighting what works well, identifying barriers and suggesting areas for improvement. |
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CUSTOMER RESOLUTION At Hightown, we’re always looking for ways to improve the services we provide to you. That’s why we take complaints seriously — they help us understand what’s not working, put things right, and make lasting improvements. We work closely with all departments to make sure complaints are recorded, investigated, and responded to properly. But it’s not just about fixing problems — we also love hearing what’s going well! If you’ve had a positive experience with Hightown, please let us know. Your compliments help us recognise what’s working and celebrate great service. |
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DO YOU NEED TO RENT A GARAGE OR CAR PARKING SPACE? |
| We have a number of parking spaces available to rent at in Hemel Hempstead and St.Alban's.
Please email below for more information. |
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Resident involvement is a vital part of how we improve, grow, and serve you better. We’ve recently launched several new ways for you to get involved and shape the services that matter most. |
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How to protect yourself from SCAMS:
As the amount of technology and online platforms we use rises, so does the risk of scams and potential fraud. Follow the link below to find out more about digital fraud and how to protect yourself.
Tenancy fraud is a criminal offence. Tenancy fraud prevents properties from being available for Hightown to offer to people who are in real need of housing. |
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This summer, kids can eat free or for just £1 at various UK restaurants,. Offers vary by location and time, so check the full list |
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COMPETITION TIME - ☀️🔍 WORD SEARCH!
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It's competition time! To keep in line with the season, can you find the 7 'summer-time' words? Find all seven words to be in with a chance of winning a £30 voucher of your choice! |
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Copyright © 2022 Hightown, All rights reserved.
You are receiving this email because you live in/own a Hightown property. We have identified a legitimate interest in sending occasional updates to our residents when we have news or events that residents may be interested in. There are more details on this in our Privacy Notice on our website. You can opt-out of receiving these emails at any time by clicking 'unsubscribe'. Please note: even if you unsubscribe to these email newsletters we will still process your personal information as part of delivering our service as your landlord.
Contacts Hightown Housing Association, HP2 4XH, Hemel Hempstead 01442 292300
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