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The Big Conversation 2026 took place last month, with colleagues knocking on the doors of tenants across the city. We knocked on 5,039 doors and spoke to 962 residents. It was great to hear what matters most to them and gather valuable feedback to help shape future services.
Thank you to everyone who took the time to speak with us. Your feedback will help us improve the services we provide and make sure we're focusing on the things that matter most to our communities.
If we didn't get the chance to speak to you, there's still time to have your say. Simply complete our survey by following this link. |
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Tackling anti-social behaviour |
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Our ASB team continues to take action against antisocial and criminal behaviour across Milton Keynes to help keep communities safe.
In Stantonbury, we secured a closure order against a tenant whose behaviour included electricity theft and tampering with electrical systems, creating serious risks for nearby homes. The court granted the order and we are now taking steps to recover the property.
We have also used closure orders to tackle drug-related activity in Fishermead, Netherfield and Tinkers Bridge. In addition, injunctions have been secured against individuals involved in violence, harassment and other serious antisocial behaviour in Fishermead and Pennyland, as well as in a domestic abuse case to protect a victim from further contact and prevent the perpetrator from entering the estate where she lives.
If you have concerns about ASB, please contact us on ASB@milton-keynes.gov.uk. |
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If you or someone you know is struggling with hoarding, support is available through Milton Keynes City Council's Tenancy Sustainment Team.
The monthly Hoarding Support Group offers a friendly space where residents can get advice, share experiences and access practical support. - 📅 When: First Thursday of every month
- 🕐 Time: 1pm to 3.30pm
- 📍 Where: Milton Keynes Recovery College Community Inclusion Service
The group provides: - Peer support from people with similar experiences
- Practical advice and guidance
- Information about local support services
- Help to maintain a safe and healthy home
Whether you're taking your first steps or looking for ongoing support, you're welcome to come along. Small steps can make a big difference.
For more information, please contact the Tenancy Sustainment Team via Nicola.Hipkin@milton-keynes.gov.uk. |
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Keeping your details up to date |
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What we heard: Some residents told us they wanted more choice in how we contact them and asked us to better understand their personal circumstances when providing services.
What we've done: We've updated our tenancy details form so you can tell us how you'd prefer us to contact you and let us know about any support needs. The form now includes questions about communication preferences, disabilities, health conditions and accessibility requirements.
Keeping your information up to date helps us contact you in the right way and provide services that meet your needs.
Please update your details if: - Your contact details have changed.
- You haven't updated your information for a while.
- You have a health condition, disability or support need you'd like us to know about.
- You need information in a different format or communication support.
- There has been a change in your household.
You can complete the online form or request a paper copy if you do not have internet access. We may also contact residents from time to time to check that the information we hold is accurate and up to date. |
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Find financial support you may be entitled to |
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With the cost of living still putting pressure on household budgets, it’s worth checking if you could get extra financial help.
Lightning Reach is a free online service that matches you to support you may be entitled to, including help with: - Energy bills
Food and essentials
- Furniture and household items
- Benefits and grants
The check is quick, secure and free. Even if you're not sure you qualify, it's worth taking a few minutes to see what support may be available to you and your family. Visit www.lightningreach.org. |
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Get ready for the colder weather |
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A few simple checks now can help keep your home warm, safe and comfortable during the colder months.
Report repairs early - If something needs fixing, report it to Mears as soon as possible. Small problems can become bigger issues in cold and wet weather. Evening appointments are also available every Wednesday.
Check your heating - Turn your heating on for 15 minutes before the colder weather arrives to make sure it's working properly. If there's a problem, report it straight away.
Reduce condensation - Open windows for short periods each day
- Use extractor fans in kitchens and bathrooms
- Wipe moisture from windows
- Avoid drying clothes on radiators
Check your smoke alarms and carbon monoxide detectors regularly to make sure they're working.
To report a repair, contact Mears online, by phone on 0330 123 2522, or email repairs.miltonkeynes@mearsgroup.co.uk. |
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