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We've had a busy summer, attending three play days, delivering seven community clear-ups, and carrying out several surveys and consultations, with a further three clear-up days planned in the coming weeks.
Catch up on what we have been up to and how you can contribute to our next steps as we enter Autumn. |
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Have your say on our Competence and Conduct Policy |
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Review our new Competence and Conduct Policy and help shape the final version. Your feedback will ensure customer views are reflected in how we deliver safe, professional, customer-focussed services.
We'll be sending a personalised survey link shortly. Please complete the survey by midday on Friday 11 September. |
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Thank you for your feedback |
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We received feedback from 251 of you on our Code of Professional Behaviours, the 4 Ps, helping us understand the service standards you expect. Your views have helped shape the draft Competence and Conduct Policy, which will be out for consultation shortly.
A total of 122 of you took part in our Corporate Plan consultation. The feedback and priorities you shared will be presented to Cottsway's Board next month.
Thanks to everyone who took the time to share their thoughts. |
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Customer satisfaction surveys |
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Our customer satisfaction surveys take just a few minutes to complete. If you receive a call from Acuity Research & Practice on 01993 688315, we'd love to hear your feedback.
We work with Acuity, an independent research company, so you can share honest views about our services.
You can respond anonymously to our Tenant Satisfaction Measures (TSM) survey but if you choose to leave your contact details we can follow up on any issues you raise.
Your feedback helps us understand what's working well and where we can improve our services for you. |
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Video feedback in My Cottsway |
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We're testing video feedback through the My Cottsway app and are looking for volunteers to submit a short video via the 'Cases' section.
Your video can be up to two minutes long and should tell us about your experience of Cottsway and our services.
Upload your video by the end of September and, once you've completed a short survey about the process, you can be entered into a prize draw to win a £50 gift card.
Videos will be shared with members of our Customer Committee. |
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A big thank you to everyone who attended our Anti-Social Behaviour Awareness Week event in Witney. Together with local housing providers, Thames Valley Police and our Scrutiny Group, we were pleased to offer advice, support and information on tackling ASB. |
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The Scrutiny Group has been reviewing progress against recommendations made following a previous scrutiny review of our Empty Homes Standard.
They have made further recommendations, including ensuring the standard reflects Awaab's Law, considers new energy technologies and provides clearer criteria around decorating packs. |
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Stop Social Housing Stigma |
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Stop Social Housing Stigma is a tenant-led campaign that challenges stereotypes and celebrates the positive impact of social housing and the people who live in it.
The campaign is currently running a survey on the language used across the housing sector and how it may contribute to stigma.
The survey is open until 25 September. |
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Opportunities and support |
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Free webinar from Four Million Homes |
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Tuesday 8 September, 6pm
Four Million Homes is hosting a free webinar on changes to social housing regulation from 1 October 2026, including new requirements for resident information and housing staff standards. |
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Free Mental Health First Aid Training
Secure your place on Mental Health First Aid England's accredited training courses. Available online or in person, the training teaches participants how to support adults or young people experiencing mental health challenges. To find out more or register your interest, email us communities@cottsway.co.uk |
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“Together we are turning houses into homes, growing and building stronger communities and making a positive difference to peoples’ lives.”
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This has been sent to you as a Cottsway customer. We follow data protection regulations and you can view our full privacy statement on our website. If you do not wish to receive this newsletter you can unsubscribe at any time. Click here to unsubscribe. |
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