Your August 2026 Council Housing Newsletter

A message from Cllr Chamberlain, Cabinet Member for Housing

"As a new Cabinet member of a new administration, I (pictured middle) recently joined officers on a Council Housing walkabout, viewing new built homes, estates being redeveloped, and older estates needing improvements. It is clear to me that while improvements are happening, there are still a lot of challenges to be tackled. To that end, I want to hear directly about the problems residents are facing that are making them unhappy. While there is no magic wand, it's important to start with honesty and a clear view of the issues. I want residents to be involved and have their say. To find out how to have your say and get involved."

'On Your Doorstep' events and clean-up days - improving neighbourhoods

'On Your Doorstep' events are taking place on council estates around the borough in August. During the events residents can speak directly with housing officers about issues they are experiencing in their home or on their estate. At these events we will also enhance the standards of our estates through clean-up days focussing on clearing litter and debris, delivering the pressure washing programme and tidying up green spaces. We encourage everyone to participate by either sharing ideas on how to further improve your shared spaces or coming out to speak with us. For more information and to view the schedule. 

Tenants’ Satisfaction Survey – your views

In October, BMG, an independent market research organisation, will carry out our annual Tenant Satisfaction Measure survey. It tells us how satisfied you are with your council homes and services, and where you think improvements can be made. A random and representative sample of tenants from across our council homes will be selected to take part. If you are chosen, BMG will carry out a short survey on your doorstep - if you agree to it. Your responses will be reported to us anonymously. BMG will carry identification and a letter confirming they are conducting the survey for us.

Summer safety advice

There are things you can do to prevent fires and keep you and your community safe. Residents are not allowed to use barbecues (BBQs) inside their homes, including balconies or roof terraces. The storage and use of contained gases (for example, Calor gas) is also prohibited in council properties. If your flat has a private garden, you may use a wood or charcoal fuelled BBQ. Remember smoking is not allowed on balconies and flammable items such as gas canisters or tins of paint should not be stored on them. Ensure balconies are kept clear of clutter to help stop fire spreading. For more fire safety advice.

Our third Big Door Knock is coming soon

The third Big Door Knock will take place this September, bringing Enfield Council officers and residents together once again for one of our most important community engagement initiatives. By speaking directly with residents in their homes and neighbourhoods, we can better understand what matters most, hear your experiences first-hand and ensure your views help shape the services we deliver. We want to hear what's working well, where improvements are needed and whether you or your household would benefit from additional support, particularly if you have a disability, health condition or mobility challenge. All officers taking part will carry Enfield Council ID badges. Read more details.

Help is available with the cost of living

If you are struggling with rent, bills or food costs, support is available. The Crisis and Resilience Fund provides financial help for households facing sudden hardship. Support may be available for food, energy bills, housing costs and essential items. You may be eligible if you are on a low income, have an annual household net income of less than £30,000 and have less than £1,000 in savings. Funding is limited and based on application. To apply, complete and submit the Crisis and Resilience Fund application form. In addition, food banks and local support are available across the borough if you are finding it hard to afford food. Find all cost of living support on our website.

Support and advice on improving your home's energy efficiency

We know that rising energy costs continue to place pressure on many households. That's why we've partnered with Energy Angels, providing residents with free expert support, practical advice and tailored guidance to help manage energy costs and maintain a warm, safe home. If you need help understanding your energy bill, resolving supplier issues, reducing energy consumption or managing your energy account, Energy Angels are there to help and advise you, see their website. We're also looking forward to welcoming Energy Angels to a resident event later this year, look out for more details.

Manage Your Council Tax and Benefits Online

The Enfield Revenues and Benefits Portal is a secure and convenient way to manage your Council Tax and Benefit information online, whenever it suits you. Once you have registered, you can access your Council Tax account 24 hours a day, 7 days a week. The portal allows you to check your payments, view your current balance, see how much you owe and review your instalment plan, all in one place. If you receive Housing Benefit or Council Tax Support, you can also use the portal to view details of your claim, check your entitlement and see any Housing Benefit payments that have been made to you. Access Enfield's Revenues and Benefits Portal.