|
|
|
|
Welcome to your monthly newsletter. |
|
|
Your right to information made easier |
|
|
The government has introduced a new scheme called Social Tenants Access to Information Requirements (STAIRs) to make it easier for customers to access important information about their home, landlord and services.
From October 2026, housing providers, such as Hightown, will publish key information about how we operate. From April 2027, customers will be able to request specific information about their housing and services, such as complaint handling, rent rates and anti-social behaviour.
STAIRs is designed to make landlords more transparent, help customers understand how decisions are made and make it easier to hold landlords to account for the services they provide.
You can find Hightown's published information by clicking on the link below. |
|
|
|
Get winter ready - watch our repairs webinar |
|
|
As the colder months approach, we're inviting Hightown customers to watch our Repairs webinar, held on 1 October.
The webinar includes advice to help you prepare your home for winter, understand how to report repairs effectively and get answers to some of the most common repairs questions.
|
|
|
|
Helping you stay on top of your rent account |
|
|
Hightown is now using automated calls and text messages from 01442 946620 to help remind you about your rent account and make early contact if support is needed.
If your rent account falls into arrears, you may receive a phone call or text message tailored to your situation.
If you're experiencing financial difficulties or your circumstances have changed, please get in touch with us as soon as possible. We're here to listen, offer support and work with you.
If you have any questions about this service, call us on 01442 292280. |
|
|
|
Dedicated domestic abuse phone number |
|
|
If you or someone you know is experiencing domestic abuse, support is available. Hightown has a dedicated domestic abuse phone line, providing a safe and confidential way to get advice, support and information.
Whether you're affected directly or are concerned about a family member, friend or neighbour, our team is here to listen and help. You can contact the team on 07525 902702.
You do not have to face domestic abuse alone. Reaching out can be the first step towards getting the support you need. |
|
|
|
|
|
Read our quarterly customer impact snapshot to discover where customer feedback has had an impact on how we deliver services to you. |
|
|
|
|
|
Nominate your neighbour to win an award!
Do you have a neighbour who always goes the extra mile? Whether it’s lending a hand, checking in on others, or spreading kindness, we want to celebrate them!
Three winners will each receive a £50 Love2Shop voucher and a trophy and they’ll also star in the next edition of our newsletter and on our social media channels! |
|
|
|
| Hightown's monthly performance update |
|
|
We regularly monitor how we’re doing across our services and we're committed to sharing this information with you, from repairs and keeping your homes safe to lettings and complaint handling – click on the link below to see how we did in August against our targets. |
|
|
|
|
